Privacy Policy

1. Information we collect

We may collect information that you provide directly, such as your name, business contact details, support requests, and account information. Our services may also process technical information, including IP address, browser type, device information, timestamps, application events, delivery events, and security logs.

2. How we use information

• Provide, maintain, secure, and improve our services.
• Authenticate users and protect accounts.
• Process product-triggered workflows and transactional notifications.
• Respond to support, compliance, and abuse inquiries.
• Detect fraud, misuse, security incidents, bounces, and complaints.
• Meet legal and regulatory obligations.

3. Transactional email data

When our services send transactional email, we may process the recipient address, message metadata, template variables, delivery status, bounce data, complaint data, and suppression status. Customers are responsible for ensuring they have a lawful basis and valid relationship with each recipient.

4. Service providers

We may use infrastructure, hosting, analytics, security, customer support, and email delivery providers to operate the service. These providers process information only as needed to provide their services to us and are subject to contractual or legal obligations.

5. Retention

We retain information for only as long as reasonably necessary for service delivery, security, troubleshooting, compliance, dispute resolution, and enforcement. Retention periods may vary by data type and contractual requirements.

6. Security

We use administrative, technical, and organizational safeguards appropriate to the nature of the information we process. No internet-based service can guarantee absolute security.

7. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal information. To submit a request, email privacy@huanting5.com.

8. Cookies and website analytics

Our public website may use essential cookies or limited analytics to understand site performance and prevent abuse. We do not use the public website to sell personal information.

9. International processing

Information may be processed in locations where we or our service providers operate. We take reasonable steps to apply appropriate safeguards where required.

10. Children

Our services are intended for business and professional users and are not directed to children.

11. Changes

We may update this policy from time to time. The effective date above shows when the latest version took effect.

12. Contact

Privacy questions may be sent to privacy@huanting5.com. General inquiries may be sent to contact@huanting5.com.